Queens Hotel Cheltenham, Cheltenham ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

The Promenade, Cheltenham, United Kingdom, GL50 1NN

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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Queen Room

Max:

2 persons

24 m²

Bed options:

1 King-size bed

room details

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Junior Suite

Max:

2 persons

38 m²

Bed options:

1 King-size bed

room details

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Deluxe King Room

Max:

2 persons

28 m²

Bed options:

1 King-size bed

room details

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Getting around

A list of all available modes of transport

City Centre

Cheltenham400 m

Airports

Gloucestershire (GLO) 7.4 km

Bristol (BRS) 83.6 km

Bus

Bus stop400 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

GBP 15 per day

Luggage storage

24-hour services

24-hour reception

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Hiking
Cycling

Services

Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Board games
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Garden area

Room features

Air conditioning
Heating
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Location

The Promenade, Cheltenham, United Kingdom, GL50 1NN

Map view

The Promenade, Cheltenham, United Kingdom, GL50 1NN

City landmarks

Gallery

The Wilson

690 m

Park

Pittville Park

1.8 km

Museum

Holst Birthplace Museum

1.2 km

Cheltenham Minster

600 m

Pittville Pump Room East Approach Drive Pittville Park

Pittville Pump Room

2.2 km

Spa Centre

The Cheltenham Spa

940 m

Church

Cheltenham Minster St. Mary's

600 m

Shopping Area

John Lewis & Partners Cheltenham

680 m

Mall

The Brewery Quarter

770 m

Amusement Park

The Play Farm

930 m

Keynsham Rd

Sandford Parks Lido

1.3 km

High St

Sandford Park

850 m

3 Market Street

Cotswold Craftsmen Gallery

780 m

Bramery Business Park Alstone Lane Unit 2C

Brennen & Brown

1.5 km

Nearby

Montpellier Walk

Montpellier District

220 m

Imperial Gardens Imperial Square

Gustav Holst Statue

100 m

Event hall

Cheltenham Town Hall

300 m

Unnamed Road

The Minotaur and the Hare

470 m

Fountain

The Neptune Fountain

460 m

Park

Montpellier Gardens

300 m

Mall

Wishing Fish Clock

460 m

Lansdown Road Maxima Forum

World War I Museum

530 m

Park

Imperial Gardens

280 m

Shopping Area

Regent Arcade Shopping Centre

500 m

Gallery

Park Gallery

80 m

The Promenade

470 m

Church

Cambray Baptist Church

530 m

Gallery

The Gardens Gallery

230 m

Montpellier Gardens

Statue of King William IV

230 m

Night club

MooMoo Clubrooms

280 m

Restaurants

Brasserie Blanc

50 m

Promenade The Queen's Hotel

Victoria's

20 m

The Promenade

Circus Bar

70 m

5 Queens Circus

Door 4

160 m

4 Montpellier Walk

Gallimore's Montpellier

170 m

22 The Courtyard

Edible Art Patisserie

190 m

Montpellier Street Unit 19

All Bar One Cheltenham

230 m

18 Montpellier Walk

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

Cleanliness

Friendly staff

Room size

Dining organization

7.4/10

Very good

Rooms

6.8

Location

8.2

Service

8.2

Dining

6.3

Henry

United Kingdom, April 2024

7.6/10

Staying at the hotel was a mixed experience. The rooms were delightful and very clean, but unfortunately, mine was the smallest in the hotel, making it too cramped for two people. The room was also uncomfortably hot, which affected my sleep quality. The service, however, was top-notch with friendly and professional staff. The location was perfect for exploring Cheltenham, but there were some issues with the dining experience, including a poorly organized setup and disappointing food presentation.

Rooms

7.0

The room was delightful and also very clean, providing a comfortable stay.

Service

9.0

The staff were very friendly and helpful throughout the hotel.

Location

9.0

The hotel's location was absolutely perfect for being in the centre of Cheltenham.

Dining

5.0

The dining experience had some issues with poor organization and disappointing presentation.

Facilities

8.0

The hotel offered a variety of facilities, catering to different needs during the stay.

Cleanliness

Room size

Richard

United States, March 2024

7.6/10

My stay at the hotel was superb! The rooms were spacious and featured a good sized bathroom, making my stay very comfortable. The service was incredibly accommodating, although there was a slight hiccup with table service after 10pm. The location was perfect, near a park, restaurants, and just a short walk to the main shopping area. The dining experience was enjoyable overall, with room for improvement. The facilities were great and added convenience to my stay.

Rooms

8.0

The rooms were large and comfortable, providing a cozy retreat. The only downside was the unnecessary table and chair in the room and the painted shut windows above the kitchen.

Service

7.0

The staff members were all very friendly and accommodating, although there was a slight issue with service after 10pm.

Location

9.0

The hotel's location was top-notch, close to a park, restaurants, and the main shopping area, perfect for a leisurely walk. However, the noise from a nearby disco could be bothersome at times.

Dining

6.0

The dining experience was satisfactory, with a mix of buffet and hot food. Although not up to its past excellent standard, the food was decent overall.

Facilities

8.0

The hotel offered a good range of facilities that added to the overall comfort of the stay.

Tony

United Kingdom, January 2024

8.4/10

The hotel had exceptional rooms, one of the best I've stayed in, although mine overlooked the road and was pretty noisy, especially with traffic early in the morning from 6 am onwards and loud voices from the adjacent bars, like 131 Gin Bar late at night. The room was very good overall, but I would have preferred one facing out rather than the inner courtyard, a bit noisy due to extractor fans. The addition of a bed topper enhanced the room's comfort.

Rooms

8.0

The rooms were exceptional and one of the best we have ever stayed in, but mine overlooked the road and was pretty noisy, not only with traffic particularly early in the morning but also with loud voices from the adjacent bars, like 131 Gin Bar late at night. I found the room very good, although I would have preferred one facing out rather than the inner courtyard, which was a bit noisy due to extractor fans. The addition of a bed topper improved the room's comfort.

Service

9.0

The service was absolutely lovely, particularly Zoe in the bar, a real asset to the team. They were very accommodating and provided everything we needed, even for what seemed a very long time.

Location

9.0

The hotel's location was central and great. Although I was advised that the central heating was controlled and would only come on at 6:00, the overall experience was perfect. Right in the center of town with lovely views and a lively atmosphere outside, I enjoyed a nice, peaceful, and comfortable sleep. It's an imposing grand building with two excellent restaurants adjacent, namely Brasserie Blanc by Raymond Blanc and 131. Very close to Cheltenham Town Hall, where I attended a concert.

Dining

7.0

The dining experience was slightly mixed; the food was delicious, but the service was a bit slow and poorly organized. It needs some improvement for a smoother flow. The restaurant is located in Montpelier with a host of other nearby dining options.

Facilities

9.0

The hotel's facilities were top-notch, with a range of amenities available to guests, including room service, car hire, dry cleaning, housekeeping, laundry, welcome drink, pet amenities, and tours and ticket assistance. The daily replenished mini bar supplies were a nice touch.

Central Location

Noisy Room

John

United Kingdom, October 2023

6.8/10

The hotel felt amazing but was absolutely freezing when I arrived. It was overpriced at £360 for two nights due to the small size of the room.

Rooms

5.0

The room felt amazing but was absolutely freezing when I arrived. However, it was small and overpriced at £360 for two nights.

Service

9.0

The staff were extremely helpful, friendly, and efficient, especially the man on Reception and the restaurant/duty manager. They also assisted with our Cotswold itinerary.

Location

6.0

The location was good size, allowing easy exploration of the town and nightlife. However, my room was noisy being right over the kitchen.

Dining

8.0

The dining experience was good with a large selection and helpful staff catering to everyone's requirements.

Facilities

7.0

The hotel had good amenities and services available to guests.

Hubert

United Kingdom, October 2023

6.8/10

The hotel rooms, while clean and adequate in size, were not as spacious as expected from the promotional pictures. I found the lack of included breakfast a downside, and some noise from outside affected our stay. The location was very central for exploring Cheltenham, but the street noise was a bit of a disturbance.

Rooms

7.0

The rooms were very clean and adequate in size, though not as spacious as depicted in the promotional images.

Service

6.0

The service was efficient, but some staff members seemed to be just going through the motions.

Location

8.0

The hotel was very centrally located, perfect for a night out in Cheltenham, but noise from the street and ventilation extractor fans were noticeable.

Dining

6.0

The dining experience was mixed, with breakfast not included in the price, and the service not quite meeting high expectations.

Facilities

7.0

The hotel offers essential facilities like room service, housekeeping, and car hire, but the noise from crushed pistachios was a bit disruptive.

Peter

United Kingdom, May 2023

7.4/10

My stay at the hotel was a mixed experience. The rooms were stifling as the air con didn't work, which was tough for three of us sharing a somewhat small room. However, the room was clean, bright, and had an excellent bathroom with a shower that had clear temperature control.

Rooms

7.0

The rooms were small but perfectly comfortable, and the bathroom was excellent.

Service

9.0

The staff were welcoming, very helpful, and genuinely friendly. They were always ready to assist and make our stay enjoyable.

Location

8.0

The hotel's location was great, enabling easy walks to Cheltenham centre and the Montpelier area. It was conveniently close to the train station and had a beautiful park right in front.

Dining

6.0

The dining experience was a mix. While some dishes were amazing, others were disappointing. The breakfast options were limited, but there was a decent selection of cooked meals.

Facilities

7.0

The facilities at the hotel were standard, offering the usual services like room service and car hire.